Two Roots Acupuncture is a wellness clinic and herbal pharmacy serving Buena Vista, CO and the greater Arkansas River Valley community. We bring acupuncture and natural medicine to the people of Colorado. Holistic wellness to serve your healthcare needs.
Two Roots Acupuncture
719-239-1452 | TwoRootsAcupuncture@gmail.com
301 E. Main St. #285 Buena Vista, CO
We may make changes to this Terms + Conditions Agreement at our discretion at any time. Your continuing access to our website or use of services following any change means that you accept the terms of the revised Agreement.
The State and Chaffee County have eliminated the mandate on wearing masks. However, if you wish to still wear one – please feel free to do so. Two Roots Acupuncture aims to be transparent with our patients that the safety measures in place to reduce exposure to COVID-19 are strict risk-reduction only and are not risk-elimination. Two Roots Acupuncture makes no claims that we can prevent or treat COVID-19. Patients come voluntarily and at their own risk to their appointments and accept all liability to potential COVID-19 exposure. Two Roots Acupuncture recommends you discuss with your medical doctor if it is safe for you to come for your treatment as it relates to your age, medical condition(s) and risk factors associated with COVID-19.
Arrival Time: Please plan to arrive 10-15 minutes prior to your initial appointment to allow time for checking in, using the restroom, filling out medical history forms and getting settled. If you are running late, we will do our best to accommodate you for the full length of your allotted time, schedule permitting. Otherwise, we regret your treatment will still have to end on time, so as not to delay the next client. Appointments cut short due to late arrival are payable in full.
If you are ever uncomfortable during your treatment either from position or from the acupuncture treatment, please tell your practitioner immediately so they may rectify the situation to make you more comfortable. Acupuncture treatments are not always comfortable and often a weird or uncomfortable sensation may occur at the sight of the needle. This sensation is considered beneficial and a healing reaction. However, if you ever have a sensation you would qualify as sharp in nature please tell your acupuncturist immediately. You have the ability at any time during your treatment to ask for a needle to be removed or adjusted to make you more comfortable.
Acupuncture treatments are allotted 45-60 minutes from the beginning of your scheduled appointment. You can end your session sooner for any reason.
It is never acceptable for a client to remove their own acupuncture needles. As a health care clinic, the acupuncturist needs to account for every single needle and make sure that it is properly disposed in the safest manor. When clients remove their own needles, we cannot guarantee that all needles have been disposed of safely and this poses a great health concern for all clients entering our space.
Cancellation Policy: Cancellations or a reschedule of an appointment can be made without additional charge, at a minimum of 24 hours in advance of your scheduled appointment. You can cancel or reschedule either by phone or through e-mail. Cancelling or rescheduling your appointment with less than 24 hours’ notice will incur a minimum fee of $45, up to the full amount of the scheduled service. Cancellation fees will be applied to the next visit and will need to be paid in full before further treatment is rendered. Exceptions to this policy can be made at our discretion.
No-shows: Whether you either forget or consciously choose to forgo your appointment for whatever reason you will be considered a “no-show”. No Showing an appointment will lead to a 100% charge of the scheduled service fee. Fees will be applied to the next visit and will need to be paid in full before further treatment is rendered. Exceptions can be made to this policy at our discretion.
Any fee’s for late cancellations or no-shows will be charged to your account and will need to be paid before your next service and future service will be denied until payment is made.
Refund Policy: We do not offer refunds at this time. We make no guarantees about the results or outcome of any treatment you receive.
Purchase Policy: We accept cash, check, credit, debit, and venmo payments. Payment is due at the time services and/or products are received. A $25.00 fee will be applied to all dishonored payments (returned checks). All prices are subject to change.
Gratuity is not included in your service price. You are not required to tip your therapist, but your generosity is greatly appreciated.
Two Roots Acupuncture, LLC and any provider operating under Two Roots Acupuncture reserves the right to terminate treatment for any reason such as but not limited to the following: non-compliance with the treatment plan, rude, abusive, or sexually-inappropriate behavior, repeatedly not showing up for appointments, and non-payment of services rendered. A good relationship/partnership between the provider and patient is essential for optimal treatment outcomes. If for whatever reason, it is not possible to establish this partnership, it is best for the patient to seek treatment elsewhere and a referral will be provided.
Your privacy is important to us and this privacy policy sets out how Two Roots Acupuncture, LLC uses and protects any information that you give Two Roots Acupuncture, LLC when you use this website. Two Roots Acupuncture, LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified then you can be assured that it will only be used in accordance with this privacy statement. Two Roots Acupuncture, LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January, 2019 to the present. Your continued use of this site or any of the services offered herein following any such change will constitute your acceptance of all changes. In addition, by visiting our site, you agree that your visit, and any dispute over privacy, is governed by this Privacy Policy and our Terms + Conditions. Please read both carefully before using our site or services.
Email policies
If you received a mailing from us, your email address is either listed with us as 1) someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or 2) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings. If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to tworootsacupuncture@gmail.com.
Texting Policies
Texting is available as a courtesy for returning patients to schedule or make changes to their appointments. Please do not share medical information through text or ask medical questions or advice. You are always welcome to call for any clarification or questions you may have, otherwise, we can address your concerns at your next scheduled visit.
New Client Paperwork
We offer access to new client paperwork online as a sole convenience for those who wish to fill out this information ahead of time from their scheduled appointment. This information should never be scanned or e-mailed and Two Roots Acupuncture, LLC provides no claims that we can protect such information over electronic devices or through e-mail. All paperwork should be submitted in-person at the start of your initial visit.
Information Sharing
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to service providers for purposes of providing services relating to our communications with you.